Applies To: All customer orders, products and services supplied by Swag Hut

Purpose

These Terms of Business explain how Swag Hut suppliesproducts and services to customers. They outline the responsibilities of both Swag Hut and the customer in relation to quotations, orders, branding, payment,delivery, inventory, complaints and liability.

Orders & Quotations

All quotations, proposals and pricing are subject to confirmation by Swag Hut.
Orders are only accepted once confirmed in writing by Swag Hut.
Prices, lead times and stock availability may change before order confirmation.
Orders may not be cancelled once production or sourcing has commenced without approval from Swag Hut.
Customers are responsible for ensuring all order details, quantities, sizes, delivery information and specifications are accurate.

Artwork, Branding & Decoration

Customers are responsible for approving all artwork, spelling, colours and branding before production begins.
Digital proofs are visual guides only and may not exactly represent the final printed product.
Minor variations in colour, print positioning, sizing and finish are considered acceptable industry tolerances.
Swag Hut is not responsible for copyright, trademark or usage rights relating to supplied artwork.
Swag Hut reserves the right to refuse artwork considered unlawful, offensive or inappropriate.

Pricing, VAT & Additional Charges

All prices are exclusive of VAT unless otherwise stated.
Shipping, customs duties, taxes and import charges will apply depending on the destination country.
Swag Hut reserves the right to adjust pricing prior to order confirmation where supplier, freight or currency costs increase unexpectedly.
Minimum order quantities may apply to certain products or suppliers. Swag Hut has a general MOQ of 50.
Additional charges may apply for urgent deliveries, storage, special handling or distribution services.

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Delivery & Shipping

Delivery dates are estimates unless specifically confirmed by Swag Hut in writing.
Swag Hut is not liable for delays caused by suppliers, freight providers, customs authorities, weather events, or circumstances outside of its reasonable control.
Customers must ensure that all delivery and consignee information is complete, accurate and up to date.
Risk transfers to the customer once goods are delivered, collected, or made available for dispatch where delivery cannot proceed because of incomplete instructions or information supplied by the customer.
Customers must inspect goods promptly upon receipt and notify Swag Hut of any shortage, damage or other issue within 8 days of delivery.
Swag Hut will always endeavour to supply the exact quantity ordered. However, due to production processes and quality control, custom-manufactured or decorated products may be supplied within a tolerance of ±5%. Customers will only be invoiced for the quantity actually delivered.

Customs Clearance & Consignee Requirements

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Where available, Swag Hut ships on a Delivered Taxes Paid (DTP) basis for non-EU destinations, meaning applicable duties and taxes are paid in advance. However, DTP does not remove the consignee’s obligation to provide identification, tax details or other documentation where required by the destination country’s customs authorities or carrier.
For international deliveries, customs authorities and carriers may require the consignee to provide identification, tax-registration details, import authorisation, a power of attorney, or other supporting documentation before a shipment can be cleared or delivered.
The customer is responsible for ensuring that the consignee is aware of, and able to promptly meet, any customs clearance requirements in the destination country.
Failure by the consignee to provide requested information or documentation may result in delays, return of goods, storage charges, abandonment, additional clearance costs or other carrier charges. Where these arise due to missing, inaccurate or late consignee information, these costs will be the customer’s responsibility.
Requirements vary by shipment, goods type, value and destination, and may change without notice. Swag Hut and/or the carrier may request consignee information for any destination where required for lawful customs clearance.

Countries Where Consignee ID or Tax Details Are Commonly Required

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The following is a guide only and is not exhaustive:

Argentina — CUIT/CUIL
Brazil — CPF or CNPJ
Chile — RUT
China — resident ID card or passport details
Colombia — NIT or national ID
India — PAN and/or KYC information
Israel — national ID or tax details
Mexico — RFC or CURP
Peru — DNI or RUC
South Africa — national ID or passport details
South Korea — Personal Customs Clearance Code
Taiwan — real-name authentication details
Türkiye — national ID or tax number
United Arab Emirates — Emirates ID or passport details
Vietnam — national ID or passport details

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Inventory & Storage

Swag Hut can provide inventory storage services subject to additional fees.
Customers remain responsible for inventory held on their behalf.
Inactive or slow-moving inventory may incur additional storage charges.
Customers may be requested to arrange shipment, collection or disposal of inactive inventory.
Swag Hut reserves the right to dispose of unclaimed inventory after reasonable notice has been provided.

Payment Terms

Payment may be required in advance before production or dispatch unless approved credit terms are in place.
Orders will not enter production until payment or agreed payment arrangements have been confirmed.
Swag Hut reserves the right to request deposits, part-payments or payment security.
Late payments may result in supply being suspended or credit facilities withdrawn.
Interest, recovery costs and collection charges may apply to overdue accounts.

Complaints, Warranty & Returns

Customers must notify Swag Hut of shortages, damages or visible issues within 8 days of receipt.
Supporting evidence, including photographs, may be required to assess claims.
Swag Hut may replace, credit or refund affected products at its discretion.
Claims relating to customer-approved artwork, misuse, incorrect storage or external damage are excluded.
Warranty claims may not apply where products have been altered, incorrectly handled or used outside their intended purpose.

Liability & Risk

Swag Hut’s liability relating to products or services supplied is limited to the value of the affected order.
Swag Hut is not liable for indirect or consequential losses including loss of profit, business interruption, event cancellation or reputational damage.
Customers are responsible for ensuring products are suitable for their intended use and comply with local regulations in their market.
Once products are delivered or made available for dispatch, responsibility for storage, handling and insurance passes to the customer.
Nothing within these terms excludes liability where such exclusion is prohibited by law.

Force Majeure

Swag Hut will not be held responsible for delays or failures caused by events outside its reasonable control.
This includes supplier shortages, transport disruption, strikes, pandemics, natural disasters, customs delays or government restrictions.
Where such events occur, delivery dates and obligations may be extended accordingly.

General

These Terms of Business are governed by Irish law.
Swag Hut reserves the right to update these terms periodically.
The latest approved version of these terms will apply to future orders and services.
Any exceptions to these terms must be agreed in writing by Swag Hut Management.

TERMS OF BUSINESS