What size and format of logos should I upload?

You can upload your logos in jpg format. Bigger is better when it comes to resolution and file size. Our Team is on hand should you need any help.

How much does the platform cost?

SwagHut is free. You simply invest in creating amazing experiences by purchasing the product, storage and handling plus the shipping.

What else can I send besides swag boxes?

We allow you to choose individual items and give you the ability to store and ship with us or send all of it directly once the production is complete.

Do you ship internationally?

Yes we have competitive international shipping rates on a flat fee rate to make things as simple as possible for you and your budgets.

Can I send products to you to store and ship or add to a pack?

Yes you can. We have a set cost list based on weight and size that if you want to send anything to our warehouse and need us to pack it up for you, we can do it.

What is the minimum amount we need to order?

All orders have a minimum order quantity of 150.

Who designs the items?

Our design team is ready to create stunning visuals. Upload your logos and we will do the rest. Should you need any help or advise on the design, let us know!

How long will it take for me to get my Swag?

We are committed to getting your swag to you ASAP. Once the product has been paid for and sent for production, your swag items should be ready for sending in 5-6 weeks. If the lead times are longer you will be notified before production commences.

How do I know my selected items will fit in the box?

Our team is on hand to review every order and select the correct packaging. Should your pack need different packaging, we are on hand to suggest an alternative and ensure the shipping of each pack is looked after too.

Can I cancel my order?

You can only cancel your order if it has not yet been sent for production. If your logo has been printed on your items we are unable to go through with a cancelation. If something should change, our team is on hand to help you in the best way possible and we strive to make the process as flexible as possible.

What if I am not happy with my order?

Should you be unhappy with your order or experience please let your dedicated account manager know and they will be on hand to ensure the appropriate action is taken. We are committed to ensuring our customers are 100% satisfied.

How does payment work?

We accept all major credit cards. Should you want to set up an account with us, please contact our team and we will organise this for you.

Do I get a discount on high value or multiple orders?

We are always appreciative of your custom and want to reward loyal customers. Get in touch with our team to check out our rewards program.

Need to ask a question?

You can post your question and one of our team will answer it as soon as possible

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